Terms & Conditions

Bali Dolphin   /   Terms & Conditions

RATES/VALIDITY

All rates offered are net quoted in US. Dollars, valid for immediate action until 31 March 2016

BOOKING PROCEDURE AND CONFIRMATIONS

  1. All reservations could be relayed and made through Bali-Vacation by email, facsimile or writing
  2. Detail information is required on all reservations, first name of each guests, children’ names and ages, total persons involved, country and hotel name for pick up and drop off transfer service.
  3. All reservations are based on request and should be made directly to Bali Dolphins / Bali Vacation
    Jl. By Pass Ngurah Rai 67 Sanur, Denpasar 80227 Bali-Indonesia
    Tel (62-361) 283972, 283973
    Fax (62-361) 283974
    Email: balidolphins@bali-vacation.biz

METHODE OF PAYMENT

In order to secure your booking, full payment is required within 7 working days after receiving the confirmation from us and is refundable up to 10 days prior to the appointed date. In the event that we do not receive the required payment by this deadline, we respectfully advise that we reserve the right to cancel your booking without prior notice.

All payments should be transferred via PayPal to the following address:

PayPal
Click here to send money using paypal
Our paypal account: paypal@bali-vacation.biz

paypal

CANCELLATION POLICY

  1. Any cancellation must be made in writing by email and must be acknowledged by Bali Dolphins
  2. Cancellation made within 7-4 days prior to the appointed date are subject to 50% cancellation fee from total package prices
  3. Cancellation made within 3 days prior to the appointed date or NO SHOW are subject to 100% cancellation fee from total package prices

REFUND

No refund for unused service after tour commencement

FORCE MAJEURE

We have no responsibility in case of force majeure, delayed airplane or other personal accidents which bring about delayed program and increase personal expenses which are beyond our control. Matters constituting force majeure shall be natural disaster, war, riot, strike, epidemic, sabotage, fire, and government policy officially related directly to the performance of the work that are reasonably inevitable because it is beyond human capability.

LIABILITY

We are not responsible for any loss, injury or damage sustained by tourist including those occurring outside the tour program

NOTICE

  1. Women who are pregnant or suspected to be pregnant are prohibited in the water with the dolphins
  2. Adults and children with history of epilepsy or similar illnesses are prohibited in the water with the dolphins
  3. Children under the age of 6 years or below the minimum height of 1.35m are prohibited in the water with the dolphins